Tickets

The ticket service manages the full ticket lifecycle: creation, assignment, resolution and SLA tracking.

Capabilities

Tickets: create / assign / transition / close with title, priority, source and linked business objects.
SLA: response / resolution targets with overdue marking.
Event stream: every state change, note and action is recorded (events).
Statistics: ticket rollups by status / owner / period and dashboard views.
Data scopes: self / department / all, tenant-isolated.